Feedback is a double-edged sword – powerful for growth but tough to hear. Whether it’s improving a skill, leading a team, or refining creative work, feedback is invaluable. Yet, how we react to it can make or break the result.
(more…)Category: Blog
IT, Data, Work
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Commander, Leader, Manager – What’s your Style?
To be honest, I have never really given much thought to defining leadership styles. Over the years, I’ve seen a number of styles that I liked, disliked, admired, and some that I loathed.
Recently, I worked on a project with a person whose approach felt very different from what I was used to. It really stood out and got me thinking about the different leadership styles I’ve seen over the years.
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75% of Software projects fail – why?
A lot of software projects cost more than expected, take longer to finish and / or deliver a result below expectation.
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SmartTVs going from bad to worse?
When we bought a new TV a couple of years ago, I was really to use all the Smart features from our SmartTV. But after a while the discomfort has outweighed the features. Recently we had the opportunity to “test” a newer SmartTV in a hotel and I must admit – it hasn’t gotten better! But I was surprised that the rabbit hole was even deeper and darker than I would have expected …
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The NPS Is Dead – How we killed it with Incentives
I suppose most people in IT have encountered the Net Promoter Score (NPS) in some form. If you’re unfamiliar with it, just check out the Wikipedia article.
In brief, the Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction. It’s calculated by asking customers how likely they are to recommend a product or service on a scale from 0 to 10. The score is then derived by subtracting the percentage of detractors (those who score 0-6) from the percentage of promoters (those who score 9-10).
It sounds good, and for a time, it served its original purpose well!
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